Parking

Grand Plaza is committed to providing the best customer experience to its shoppers from the moment they enter the car park. To ensure ample parking is available to customers, particularly during peak periods, the car park is monitored by Secure Parking who have engaged Traffic Monitoring Services (TMS).

Follow our Easy Guide to Parking and you and your family can enjoy your visit without parking stress.

Grand Plaza offers customers 4-hour complimentary parking*.

  • Over 2,500 parking spaces
  • 4-hour FREE period for customers of the centre*
  • Disabled and pram bays for your shopping convenience
  • No entry or exit boom gates or onsite parking charges (for under 4-hours)
  • Limited under cover parking located in the orange car park ground level which can be accessed from Grand Plaza Drive.

*This excludes customers with proof of purchase who have been in the centre for longer than 4 hours.

Car Park Monitoring
The car park is monitored and regularly patrolled by TMS (Traffic Monitoring Services) to ensure there are always parking spaces available for Grand Plaza customers.

  • The TMS team will be monitoring the car park to identify cars that are staying over the FREE time limit
  • Refer to the on-site signage for parking terms and conditions
  • The owners of any vehicle that is in breach of the 4-hour free period will be issued with a $77.00 breach notice

Click here for more information.

Grand Plaza Retail Staff and Contractor Parking
Retail staff and contractors can enjoy complimentary parking whilst working at Grand Plaza. To avail of this offer please ensure the store manager or owner have registered your details with Centre Management and you are familiar with the staff parking location. Failure to park in the designated staff parking area or failure to provide the necessary information to Centre Management may result in a breach notice. It is also the individuals responsibility to provide updates due to changes in vehicle.

Please click here for staff car park map.

Frequently Asked Questions

How do I pay my breach notice?

Traffic Monitoring Services offer a secure 24/7 online payment facility. They also have alternative methods of payment available. Once they have received confirmation of payment, they will allocate it to your breach notice. It is important to communicate your breach notice number when paying. See more information here.

Can I appeal a breach notice?

If you believe you have received a breach notice unfairly and can prove that you have been in the centre for over 4-hours, we offer a fair and equitable appeals process. Please visit the Customer Service Desk, outside Terry White to appeal your beach.

Are private parking breach notices enforceable?

Yes. Private non-compliance breach notices are enforceable under the laws relating to contracts and the consent given to parking on private property.

I received a reminder letter but I do not recall receiving a breach notice.

All non-compliance breach notices are affixed to the vehicle upon issue. The reminder letter summarises your breach notice details.

I didn't see any signage stating the terms and conditions of the car park, and now I have received a breach notice.

Signage at the Grand Plaza Car Park is very prominent and clearly worded.

Please click here for secure parking terms and conditions.