Centre Services

Customer Service Desk

During centre trading hours*, a customer service attendant can be located at the centre's Customer Service Desk. Our friendly staff are available to assist you with store enquiries, directions, lost property and general centre information. You will also find an interactive directory board behind the desk to assist you quickly with store locations. The Customer Service Desk is located near Terry White Chemist and Best & Less and can be contacted on (07) 3800 7700.

*Customer service will be available during the below hours: 

Monday: 9am- 4pm 
Tuesday: 9am- 5:30pm
Wednesday: 9am- 5:30pm
Thursday: 9am- 7pm 
Friday: 9am- 5:30pm
Saturday: 9am-5pm
Sunday: 10am-3pm

Free Wifi

Free WiFi is available in the Woolworths mall.  To access, select 'settings' and '-Free WiFi Grand Plaza' on your device.

For more information contact the Customer Service Desk on Ph. 07 3800 7700

Wheelchairs and Motorised Scooters

Complimentary wheelchairs and motorised scooters are available from the Customer Service desk on presentation of current proof of identification. Customers may hire equipment for up to 2 hours and we recommend pre-booking to avoid disappointment. 

If you have made a wheelchair or scooter booking and require assistance getting to the Customer Service desk, please call 3800 7700 upon arrival.

Justice of the Peace

Please note, the JP service is currently unavailable. If you urgently require this service please visit, www.qld.gov.au/findjp to search for your nearest JP or Cdec. 

To support the health and safety of both you and the volunteer, please; 
1. Bring your own pen
2. Limit interactions to no more than 15 minutes
3. Maintain the 1.5m distance 
4. Use hand sanitiser before and after handling any documents 

If you require Justice of the Peace services outside of the above hours please contact the Justice Department at www.justice.qld.gov.au/ or 1300 301 147. 

Parking

Grand Plaza is committed to providing the best customer experience to its shoppers from the moment they enter the car park. To ensure ample parking is available to customers, particularly during peak periods, the car park is monitored by Secure Parking who have engaged Traffic Monitoring Services (TMS).

Follow our Easy Guide to Parking and you and your family can enjoy your visit without parking stress.

Grand Plaza offers customers 4-hour complimentary parking. 

  • Over 2,500 parking spaces 
  • 4-hour FREE period for customers of the centre
  • Disabled and pram bays for your shopping convenience 
  • No entry or exit boom gates or onsite parking charges (for under 4-hours)
  • Limited under cover parking located in the orange car park ground level which can be accessed from Grand Plaza Drive. 

Car Park Monitoring 
The car park is monitored and regularly patrolled by TMS Traffic Monitoring Services to ensure there are always parking spaces available for Grand Plaza customers. 

  • Traffic Monitoring Service team will be monitoring the car park to identify cars that are staying over the FREE time limit
  • Refer to the on-site signage for parking terms and conditions 
  • The owners of any vehicle that is in breach of the 4-hour free period will be issued with a $77.00 breach notice

Click here for more information. 

Grand Plaza Retail Staff and Contractor Parking
Retail staff and contractors can enjoy complimentary parking whilst working at Grand Plaza. To avail of this offer please ensure the store manager or owner have registered your details with Centre Management and you are familiar with the staff parking location. Failure to park in the designated staff parking area or failure to provide the necessary information to Centre Management may result in a breach notice. It is also the individuals responsibility to provide updates due to changes in vehicle.

Please click here for staff car park map. 

Frequently asked questions
How do I pay my breach notice?

Traffic Monitoring Services offer a secure 24/7 online payment facility. They also have alternative methods of payment available. Once they have received confirmation of payment, they will allocate it to your breach notice. It is important to communicate your breach notice number when paying. See more information here

Can I appeal a breach notice?
If you believe you have received a breach notice unfairly and can prove that you have been in the centre for over 4-hours, TMS offer a fair and equitable appeals process.  You can submit an appeal via an online application here within 14 days of the breach issue date.

Are private parking breach notices enforceable?
Yes. Private non-compliance breach notices are enforceable under the laws relating to contracts and the consent given to parking on private property. 

I received a reminder letter but I do not recall receiving a breach notice.
All non-compliance breach notices are affixed to the vehicle upon issue. The reminder letter summarises your breach notice details.

I didn't see any signage stating the terms and conditions of the car park, and now I have received a breach notice.
Signage at the Grand Plaza Car Park is very prominent and clearly worded.

Please click here for secure parking terms and conditions. 

Visiting with kids

Parents' rooms 
Each room has a private feeding cubicle, large changing bench, microwave and sink, as well as an adult and child-size toilet. 

Parents' rooms are located with the other centre amenities in the food court, next to Lowes, near Woolworths and across from Kmart. 

Parents with pram parking 
Grand Plaza provides designated parents with prams parking spaces to give parents enough room to get in and out of the centre comfortably. 

You will find these designated parks spaced between all 4 of our car parks in centre.