Customer Service Desk
During centre trading hours*, a customer service attendant can be located at the centre's Customer Service Desk. Our friendly staff are available to assist you with store enquiries, directions, lost property and general centre information. You will also find an interactive directory board behind the desk to assist you quickly with store locations. The Customer Service Desk is located near Terry White Chemist and Best & Less and can be contacted on (07) 3800 7700.
*Customer service will be available during the below hours:
Monday: 9am- 4pm
Tuesday- Wednesday & Friday: 9am- 5:30pm
Thursday: 9am- 7pm
Free WiFi is available in the Woolworths mall. To access, select 'settings' and '-Free WiFi Grand Plaza' on your device.
For more information contact the Customer Service Desk on Ph. 07 3800 7700
Wheelchairs and Motorised Scooters
Complimentary wheelchairs and motorised scooters are available from the Customer Service desk on presentation of current proof of identification. Customers may hire equipment for up to 2 hours and we recommend pre-booking to avoid disappointment.
If you have made a wheelchair or scooter booking and require assistance getting to the Customer Service desk, please call 3800 7700 upon arrival.
Justice of the Peace
The Justice of the Peace service is will resume from Tuesday 2 June.
The service is available to customers on the below days and times.
Tuesday: 9:30am- 11:30am
Thursday: 5pm- 7pm
Saturday: 9am- 11am
The Justice of the Peace desk is located outside St George Bank in the Kmart mall.
To support the health and safety of both you and the volunteer, please;
1. Bring your own pen
2. Limit interactions to no more than 15 minutes
3. Maintain the 1.5m distance
4. Use hand sanitiser before and after handling any documents
If you require Justice of the Peace services outside of the above hours please contact the Justice Department at www.justice.qld.gov.au/ or 1300 301 147.