Dusk Browns Plains provides a wonderful little escape where you can indulge in your favourite scents, shop for gifts with endless inspiration and have a lovely interaction with the Store Manager, Susanne. We had a chat with Susanne about working as part of the Grand Plaza community and quizzed her on her favourite scents, keep reading for her top picks!
Q: How long have you been working at dusk?
A: I've been with dusk 6 years this May. I moved from Tin Can Bay in May 2016 and have been here ever since.
Dusk offers a huge selection of scented and unscented candles, diffusers, candle holders, home decor and gifts. Susanne and the team are always available for recommendations, candle care advise and tips to ensure you get the most out of your purchase.
Q: What makes the dusk Grand Plaza experience special?
A: The staff who are part of the dusk Browns Plains team, who I work closely with, are amazing. We are like family. We all love the products we sell and our work environment, so going to work is enjoyable, which I believe comes through in our service. We take the time to understand what each customer is looking for and do everything we can to ensure their visit to dusk is a happy and enjoyable experience. It's about the customer, always.
Q: Tell us about some of your regular customers
A: We have a lot of regular customers here at dusk, customers who come in to buy a present or just something nice for themselves. They know exactly what fragrances they like and when they run out, they're straight back in for more. Though we don't just have one particular type of customer, we get a big variety of people though our doors. We see sons and husbands shopping for their Mums’ or wives’, or even just for themselves. The age group of customers who visit us varies greatly too. Everyone likes to have their home smelling beautiful, we’re here to help customers do just that.
Q: What do you love about the Grand Plaza community?
A: I've had the pleasure of meeting a lot of people who work at Grand Plaza over the years. From other retailers to Customer Service Staff, Centre Management, Cleaners and Security, all are so friendly and are wonderful people. They always say hello, and wave with a welcoming smile.
When even the Grand Plaza Security Team is enticed into the store by sweet scents you know you’re onto a good thing! Walking through the mall, it’s hard not to turn a head when you pass the lovely smells of dusk.
Q: Tell us about something that made your day recently.
A: I had a lady come in recently, she had a coffee in her hand, and it smelt great! She came back after she had done her shopping with a coffee for me. What a lovely gesture. She was a lovely lady.
Q: What is your favourite scent?
A: I love Midnight Orchid in our Artisan range. It comes in candles and a reed diffuser. There's a new fragrance in that range I really like too, Wild Lotus.
Q: What is something about yourself that people might not know?
A: I actually had never worked in retail before dusk. I ran an office for a small refrigeration and air conditioning business in Tin Can Bay for about 10 or so years. I moved down to the area to be closer to my 3 adult children and their families.
Grand Plaza is lucky to have a passionate retailer like Susanne in our midst. You can find dusk in the Coles Mall, near Lowes.